Returning Your Order

1. Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, such as perishable goods, intimate or sanitary items, gift cards, and downloadable software.

2. Return Process

To initiate a return, please contact our customer support team within 14 days of receiving your order. You can reach us via email or phone to begin the return process. Our team will guide you through the necessary steps and provide you with a return authorization.

3. Shipping Your Return

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Contact Information

If you have any questions or concerns about returning your order, feel free to contact us at:
Email: support@youronlinestore.com
Phone: +1 (123) 456-7890